Return Policy

Satisfaction Guarantee

Your peace of mind is important to Auxo, and we want you to feel confident about your purchase. Auxo laser caps have proven to be effective. All new Auxo laser therapy equipment purchases made on www.auxohair.com are covered by a 6-month satisfaction guarantee, demonstrating our level of confidence in the efficacy of our products. We guarantee your satisfaction, or we will gladly accept returns of new laser devices purchased by customers on www.auxohair.com within the first 6 months. Please be aware that our satisfaction guarantee is only valid for transactions made directly from auxohair.com. Purchases made via doctors' offices or other retailers are not eligible for this deal. Please check with your physician or retailer for their return policy. Please note that the satisfaction guarantee is only applicable to purchases of new Auxo devices. Results are gradual, much like with any medical treatment for hair loss. We hope you will consider trying our laser treatment. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 6 months of purchase. The return may only be made by the customer on record verified with proof of purchase. You will be responsible for return shipping costs, and a 25% service fee will be deducted from the purchase price.

Return Policy

All www.auxo.com sales are final. No refunds or exchanges with the exception of the Satisfaction Guarantee. If you wish to make a return, contact Auxo at 1 (888) 410-2896 to obtain a Return Material Authorization (RMA). Auxo will not accept any shipments without an RMA. We recommend that you ensure your shipment and register to receive tracking updates. Auxo will only accept fully functional, like-new laser devices for returns. Auxo will provide credit to your credit card or eligible refund via check. All Auxo sales are final and not eligible for returns with the exception of sales for laser devices that fall under the Satisfaction Guarantee. Once a Return Merchandise Authorization (RMA) has been issued, the device must be postmarked for return within 14 days. Failure to comply may result in Auxo refusing the delivery. If you receive any products in a damaged condition, hang on to your shipment and DO NOT discard any damaged boxes, packaging, or products. Report the damage to us and we will determine if you should return the product for a replacement. You may be asked to provide pictures of your damages to help in the processing of your claim.